Luxehomezone’s return policy lasts for 30 days from the date you receive your item. Unfortunately, returns requested after this period are not eligible for a refund or exchange. To initiate a return, please email support@luxehomezone.com. We will reply with the return mailing address, and you will need to cover the shipping costs upfront (refunds for shipping costs may apply as needed).
Items must be unused and in their original packaging. We do not accept returns for:
Installed or used items
Returns requested after 30 days
Order Processing Time
Orders are typically processed within 3-5 business days after payment confirmation. Special orders may require 5-9 business days. Weekend orders may experience slight delays, as our warehouse operates Monday through Friday, excluding holidays.
Shipping Costs and Transit Times
Free Shipping is available for all orders on luxehomezone.com.
Air Freight: 12–15 days (small lights, samples, replacements) - Free
International Express (DHL, FedEx, UPS): 7–10 days - Paid
Sea Freight: 30-45 days (for large items) - Free
We offer paid expedited shipping services to meet urgent delivery needs. Please contact us for more details.
Warranty & After-Sale
We offer a 2 year warranty. If the light fixture gets damaged during shipping, whether it’s broken or scratched, we will provide replacement parts for free. You can contact us. We have a professional customer service team. If you have any questions, please feel free to reach out anytime!
They are beautiful in their simplicity and Ive received several compliments. Great value at a great price point.
GM
Genevieve M.
I recommend this product
Rated 5 out of 5 stars
3 years ago
Easy to install
This was a very good purchase decision. Easy to install. Great looking.
LO
Leonard O.
I recommend this product
Rated 5 out of 5 stars
3 years ago
Beautiful lights
Beautiful lights, classy and simple. Looks like they are expensive yet didn't cost much. Great buy and easy to install.
A
Ada
I recommend this product
Rated 5 out of 5 stars
3 years ago
satisfied with the product
The appearance is very beautiful, the installation is very simple, I put it in the restaurant, the lighting is very soft, very atmospheric, we all like it, satisfied with the product
XA
Xaviera A.
I recommend this product
Rated 4 out of 5 stars
3 years ago
I especially like this style of lamp.
I especially like this style of lamp. It is very special. It looks tall and tall. The material of the lamp is very fine and the design style is unique. The brightness of the light is just right. The facts prove that my choice is not wrong.
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