HELP CENTER

Contact our customer service and we will recommend the right product for your space. We can also provide visual and design drawings if required.

Comparison chart: 3000K (warm) - 4000K (neutral) - 6000K (bright)

3000K is provided by default, dimmable

Compatible Description:

Replaceable: labeled “E26/G4/G9/GU10... Standard interface”.

Non-replaceable: Integrated LED design (5 years warranty)

Yes! Here's how we ensure perfect installation:

Before Ordering:

Look for the "Sloped Ceiling Compatible" filter in our Lighting category

Check maximum angle in product specs (most support 15°-45°)

When Ordering:

Add "Sloped Ceiling Installation" free service at checkout

OR note your ceiling angle in the "Order Comments" box

After Ordering:

Email photos of your ceiling to support@luxehomezone.com with your order #

Our lighting specialists will confirm:
✓ Required hardware
✓ Recommended installation approach

All lighting is UL/ETL certified – compliant with U.S. safety standards

Standard Process: Design Confirmation (3-5 days) + Production (25-45 days for furniture / 15-30 days for lighting) + Logistics

Expedited service option (+15% fee)

Policy Note: “Inspiration references are acceptable, but original design variance ≥ 30% is required”

We recommend uploading photos from multiple angles for remodeling solutions

A: You will receive an email when your order ships. If you would like to be kept informed, please feel free to contact us.

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A: Typically, we pack them up and ship them together.
If there is an expedited need, we will ship them separately.

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A: If you have placed an order, we will send a confirmation email to the email address you have provided. This will include an order number - this is your reference number in case you have any questions about your order. Please check the order summary to confirm that your order details are correct and save the email as a receipt for your purchases. If you do not receive an email within 24 hours, please first check that your email address is correct and then check for spam or contact us.

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I received a defective product We ask that you report any product defects within 30 days of receiving your order. Please contact our customer service department, making sure to include a copy of your original order confirmation, identifying the item number and quantity of the defective product, a complete description of the problem, and provide photographic or video evidence that clearly shows the problem. Depending on the circumstances, we will be responsible for refunding, exchanging or replacing the product at your request. Manufacturer defects discovered after 30 days of receipt will be handled in accordance with the manufacturer's warranty.

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A: I received an incomplete order or missing parts
We recommend that you inspect the item within 48 hours of receipt and report it to our customer service department as soon as possible. Please be sure to complete this process within 30 days of receipt. Depending on the situation, we will be responsible for refunding, exchanging or replacing the item, depending on your choice. after 30 days, Luxehomezone will make every effort to rectify the situation, but may charge you accordingly.
Lost Merchandise
Please check our notification email or contact our customer service staff for verification. (Items may be shipped from different warehouses or by different modes of transportation due to inventory or shipping method limitations, or to expedite shipment).
If you have received all of your shipments and one or more items are missing, please contact our customer service, making sure to include a copy of your original order confirmation, confirming the item number and quantity of the missing item(s), and providing photographic or video evidence that clearly shows all of the items received.
Merchandise missing parts

Luxehomezone is not responsible for reimbursement of any labor costs or delays in your project due to receipt of an incomplete shipment. We recommend that you wait until the fixture arrives and has been inspected before scheduling installation.

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We do our best to ensure every order arrives safe and secure. Despite the series of quality checks, occasionally products do arrive with damage. Should your product not arrive in perfect condition, we recommend to report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item&its packaging. As soon as the damaged issue is confirmed, our dedicated Customer Care Team is on hand to resolve the issue and to advise on the best solution, including refund, replace or repair options.
To suit different occasions, we work out Concealed Shipping Damage and Obvious Shipping Damage, please match your occasions with either occasion in the below. Be sure to complete this process within 30 days of your delivery date. After 30 days, Luxehomezone will make every attempt to rectify, however charges may apply.

Concealed shipping damage
If you have already accepted delivery and then find a concealed shipping damage (not visible on the outside of the packaging), please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the damaged item(s), provide pictures evidence clearly showing the damage and all packaging material&paper work.
Once you notify us that your product was damaged, we will file a claim with the shipper. Please do not discard the damaged product or the packaging. 

Obvious shipping damage
If a shipment arrives at your door with obvious shipping damage, please accept the shipment and immediately inspect the items. Please DON'T refuse the shipment. Refusing to accept damaged shipment means you are putting the hope of easy access to it in the hands of the carrier. In other words, you have more control over the situation if you keep it.

1.Photograph the whole process, the damage, all packaging material and paper work.
2.Note any damages on the carrier delivery receipt or contact the carrier to submit a damage claim.
3.Reflect to our customer service by including the copy of your original order confirmation, the item number & Qty of the damaged item(s), the claim number, providing pictures evidence clearly showing the damage and all packaging material&paper work.
4.Do not discard the damaged product or the packaging. 
Please note that if you attempt to return the damaged item without speaking to one of our customer service representatives, you will jeopardize your chances of making a claim, and you may not receive credit for the return.

Luxehomezone is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

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A: Before submitting your order, please review the order information carefully to ensure it is accurate. Once an order has been placed, if you wish to exchange a product or cancel your order, please contact Customer Service as soon as possible to cancel or change the product. 

If eligible for return or exchange, you can return or exchange the product in accordance with our return and exchange policy. Please note that customized fixtures can only be cancelled within 24 hours of payment confirmation. Additionally, changes to products can only be arranged before the original order is shipped. Some products cannot be changed, please contact customer service if you have any questions. If delivery is refused for any reason without HERMAN's consent, you will be charged a penalty, including but not limited to additional shipping and handling fees. We do not guarantee changes or cancellations until you receive confirmation from our customer service staff.

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A: When we confirm to cancel your order, you will be refunded within 24 hours. When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received.

If you originally paid with PayPal account balance, you can find the refund right away in your PayPal account.

If you originally paid with credit card, please allow up to one billing cycle for the credit to show in the bank statement. It mostly depends on how fast your bank processes the credit. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.

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A: If the return is due to a product quality issue, we will cover the return shipping cost. If the return is due to a change of order or you are not satisfied with the product, you are responsible for the return shipping cost.

What transportation companies do you use?We work with major carriers such as UPS, FedEx, USPS and Freightliner to provide the fastest, safest and most reliable delivery service.

Do you ship to PO Boxes or APO/FPO military addresses?Unfortunately, at this time we are unable to ship to P.O. Boxes or APO/FPO military addresses, so customers will need to provide a street address. If a P.O. Box or APO/FPO military address is provided, we will contact you to confirm, but this will delay the shipment of the order.

How do I track my package?Once the order is shipped, we will send you a shipment confirmation email with the tracking number and carrier. Simply visit the carrier's website and use the tracking number to track your package. You can also check the latest status of your order by contacting customer service.

Do you ship to multiple shipping addresses?You can only specify one address per order on luxehomezoneus.com.
If you are purchasing more than one item and specify shipping to different addresses (for example, you want to buy one item for yourself and another to send to a friend as a gift), you will need to purchase separate items.

How do I ship oversized items?Oversized items are large fixtures over 40 inches that must be shipped via trucking company due to size or weight.
Delivery lead time is approximately 3-7 business days from the time the item leaves our warehouse.
The carrier will call you 24-48 hours prior to delivery to schedule the delivery, which will be based on the freight carrier's schedule. Any information you provide over the phone will be provided to the driver to facilitate their delivery and yours.
Please let the carrier know if you have any circumstances that may affect your delivery (additional charges may apply):
Very narrow driveways
dead-end streets
Ferries to island locations, etc. (fees may apply)
Driver needs to park in a specific location
Deliveries to side doors or garage entrances
Storage Fee: If you do not accept delivery within 5 business days of the freight company's first attempt to schedule a delivery, a daily storage fee may apply. If you miss a call from the freight carrier, please contact the freight carrier as soon as possible.After 5 business days, the freight carrier may store your items and may charge you a storage fee. Be sure not to miss your delivery appointment; you may incur additional delivery charges such as redelivery fees, storage fees and/or return shipping charges.

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A: If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.